SHIPPING
We have a delivery time of 2-7 business days in the Nordic region. Approx. 10 business days outside the Nordic region.
If a situation arises where the ordered item is out of stock, you will be notified as soon as possible. Any price changes that occur after an order will not affect your price.
RETURNS
According to the Swedish Distance and Doorstep Sales Act, customers always have 30 days to cancel a purchase. Please contact our customer service if, during that time, you want to return the product for a refund, or exchange it for something else.
Whenever you return a product, you will be responsible for any damages to it. This is why it’s very important that you return it in the undamaged original packaging. Any product information or manuals must also be included. Please use the original package/box/envelope to return the product. Protect the product well for return shipment. We recommend that you use the same package/box/envelope that was used to send the item to you.
Mark the return clearly with OYS AB and be sure to add a note that includes your order number and name. Then, send the package to:
OYS AB
Kungshöjdsgatan 3
411 20 Gothenburg
Sweden
Refunds on received, approved returns will be made within 30 days.
NOTICE OF DEFECTS
According to Swedish law, consumers are entitled to return a defective item up to three years after it has been purchased, but within reasonable time of having discovered the defect. Defects are faults that can be traced to how the product was manufactured. They are not associated with ordinary wear and tear, or the aging of products.
OYS AB reserves the right to, first and foremost, remedy the error. Secondarily, we would redelivery the product. If neither is possible, we will issue a refund.
For questions about returns, please contact our customer service at hello@oysoys.com
Please note that OYS AB is not responsible for the return shipping costs.
OYS AB will make an assessment once we have received the item you have returned to us. We will then contact you to resolve the matter. After we receive the returned item, we will process the case within 30 days.
In the event of a dispute, we comply with all decisions issued by the Swedish National Board for Consumer Complaints.