SHIPPING
Delivery times
Our standard delivery time is 2–7 business days within the Nordic countries and approximately 10 business days outside the Nordic region. Delivery times may vary due to factors such as high order volumes, peak seasons or delays beyond our control.
If an item in your order is out of stock, we will notify you as soon as possible.
Shipping costs
Shipping costs depend on the delivery destination:
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Sweden: Free shipping
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Other Nordic countries: SEK 79
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Rest of the EU: SEK 99
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USA: SEK 199
We ship internationally. Orders are processed within 1 business day, and you will receive an order confirmation by email once your order has been placed.
RETURNS
At OYS Jewelry, we offer a 30-day return period from the date you receive your order. If you wish to cancel your purchase, you must notify us within this period.
How do I return my order within Sweden?
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Click the account icon on the OYS website.
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Log in using the email address you used for your purchase. You will receive a six-digit code by email — no password is required.
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Open the relevant order and select Request a return.
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You will receive an email confirming that your return request has been submitted to OYS.
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We will review your request within 1–3 business days. If your return is approved, you will receive an email with return instructions and a return shipping label.
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Carefully pack the item, preferably in its original packaging, and follow the instructions provided to send it back.
Return conditions & fees
Items must be returned in good condition. Please include any certificates, product information and other materials that came with your order. Ensure the item is securely packaged to protect it during transit.
For returns within Sweden, a return fee of SEK 49 applies and will be deducted from your refund.
Can I exchange an item or change the size?
If you would like a different product or size, please return your original order and place a new order for the item you want.
When will I receive my refund?
Refunds will be issued to the original payment method in accordance with applicable consumer protection laws. We may withhold the refund until we have received the returned item or you have provided proof that it has been sent back.
Returns or exchanges outside Sweden
For returns or exchanges outside Sweden, please contact us at hello@oysoys.com for further assistance.
You are responsible for the return shipping costs. Please pack the item carefully to protect it during transit, preferably in its original packaging.
COMPLAINTS
What are my rights when making a complaint?
Under the Swedish Consumer Sales Act, you have the right to make a complaint about an item for up to three years from the date you received it, provided the defect is the seller's responsibility. You must notify us within a reasonable time after discovering the defect. A complaint made within two months of discovering the defect is always considered to have been submitted within a reasonable time.
The right to make a complaint applies to defects for which the seller is responsible. It does not cover normal wear and tear or damage caused by improper use.
How do I make a complaint?
Contact us at hello@oysoys.com, include your order number and describe the issue. Please attach photos showing the problem.
We will review your case and get back to you with information about the next steps. Depending on the circumstances, the solution may include repairing the item, providing a replacement or issuing a refund, in accordance with applicable consumer protection laws.
In the event of a dispute, OYS AB follows the recommendations of the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).