• Credit and debit cards: Visa, Mastercard, American Express and Maestro
• Klarna
• Swish
• Apple Pay and Google Pay
• Shop Pay
• MobilePay
• BLIK

Our standard delivery time is 2–7 business days within the Nordic countries and approximately 10 business days outside the Nordic region. Delivery times may vary due to factors such as high order volumes, peak seasons or delays beyond our control, including those caused by our suppliers.

We ship internationally and process your order within 1 business day. You will receive an order confirmation by email once your order has been placed.

Shipping costs depend on the delivery destination:

• Sweden: Free shipping
• Other Nordic countries: SEK 79
• Rest of the EU: SEK 99
• USA: SEK 199

All our shipments are trackable. Once your order has been dispatched, you will receive an email containing your tracking number.

We carefully package all orders and use environmentally friendly materials wherever possible. We ensure that your items are well protected during transit.

Import duties, taxes and customs handling fees may apply depending on the delivery destination. Any applicable charges are determined by local authorities and must be paid by the recipient. We are therefore unable to specify these costs in advance.

For customers in Sweden, parcels are held at the designated collection point for up to 14 days. If the parcel is not collected within this period, it will be returned to us and a fee of SEK 150 will apply.

If you contact us to arrange redelivery, the fee will be reduced to SEK 79 to cover the shipping cost.

At OYS Jewelry, we offer a 14-day return period from the date you receive your order. If you wish to cancel your purchase, you must notify us within this period.

1. Click the account icon on the OYS website.
2. Log in using the email address you used for your purchase. You will receive a six-digit code by email — no password is required.
3. Open the relevant order and select Request a return.
4. You will receive an email confirming that your return request has been submitted to OYS.
5. We will review your request within 1–3 business days. If your return is approved, you will receive an email with return instructions and a return shipping label.
6. Carefully pack the item, preferably in its original packaging, and follow the instructions to send it back.

The return fee is SEK 79 and will be deducted from your refund once the return has been processed.

For returns or exchanges outside Sweden, please contact us at hello@oysoys.com for further assistance.

You are responsible for arranging and paying for return shipping, including obtaining your own return shipping label. Please pack the item carefully to protect it during transit, preferably in its original packaging.

We will refund the amount to the same payment method used for the original purchase, in accordance with applicable consumer protection laws. In some cases, we may wait until the returned item has been received or you have provided proof that it has been sent before issuing the refund.

If you would like a different product or size, please return your original order and place a new order for the item you want.

See our ring and bracelet size guides for help finding the right fit and measuring your wrist.

Most OYS Jewelry pieces are crafted from 925 sterling silver, with recycled silver used in our collections.

We also offer jewelry made from brass with 18K gold plating or silver plating. 

Each piece is designed with attention to quality, materials and detail. You can find the specific materials used in each piece in its product description. 

Yes, we use recycled 925 sterling silver in our jewelry. Sterling silver consists of 92.5% pure silver, combined with other metals for strength and durability.

Our jewelry features genuine freshwater pearls and gemstones.

Store your jewelry in a soft pouch or dust bag to help prevent scratches and damage.

Avoid direct contact with perfume, creams, soap and other chemical products, as well as unnecessary exposure to water. Gently wipe your jewelry with a soft, dry cloth after wearing it.

For gold-plated and silver-plated jewelry, we recommend extra care to preserve the finish.

Sterling silver may naturally tarnish over time when exposed to air and moisture. This is a normal characteristic of genuine silver and can usually be removed with a suitable silver polishing cloth.

We’re sorry if something is wrong with your order. Please contact us at hello@oysoys.com, include your order number and attach a photo of the item if it is damaged, defective or incorrect. We will review your case and guide you through the next steps.

Under Swedish consumer law, you have the right to make a complaint about defects in an item for up to three years from the date you received it, provided the defect is covered by your statutory rights. You must notify us within a reasonable time after discovering the defect. 

A complaint made within two months of discovering the defect is always considered to have been submitted within a reasonable time. This right does not cover normal wear and tear or damage caused by improper use.